Refund Policy

01Free trial

Nothing is charged during the 30 day trial, and no card is needed to start it. When the trial ends, the account pauses until a plan is chosen.

02Monthly plans

Monthly subscriptions are billed in advance and can be cancelled at any time. Cancellation stops the next charge; the current month is not refunded, and access continues until it ends.

03Annual plans

• If you cancel within 14 days of the first annual payment, you receive a full refund.
• After 14 days, annual plans are not refunded for the remaining term, but you keep access until the term ends.
• If you reduce your headcount during the year, the lower count applies from the next renewal.

04Service problems

If the service misses the uptime commitment in your plan, service credits are applied to the next invoice as set out in your order form.

If a billing error is made, such as being charged for employees who no longer had access, we correct it and refund the difference.

05Hardware

• Unused kiosk bundles, door panels and badge printers in original packaging can be returned within 14 days of delivery for a refund, less shipping.
• Hardware that arrives damaged or faulty is replaced at no cost if reported within 7 days of delivery.
• After that, faults are handled under the manufacturer's warranty.

06How refunds are paid

Approved refunds go back to the original payment method within 10 working days. Invoice payments are refunded by bank transfer.

07Requesting a refund

Send your request through the Front Desk page with your account email and invoice number.